Store Policy
Customer Care
At Imports Moments, you don't talk to robots. You talk to people who understand your order and care about your experience.
Our customer service was created to offer clarity, agility, and real support before, during, and after your purchase. We are ready to help with product information, order tracking, international shipping times, exchanges, and refunds—always with transparency and commitment.
We know that buying online requires trust. That's why our support team works to eliminate doubts, resolve any situation quickly, and ensure you have a safe and smooth experience.
💬 Imports Moments
Human customer service, efficient support, and attention to every detail.
Privacy & Safety
Imports Moments respects your privacy because it guarantees the total confidentiality of the information you provide us. Only data such as email and name are stored in our database in order to improve our relationship. This way, we can always offer you the best products and services. All of our eCommerce technology is focused not only on good functionality, but also on the security of user data, including personal and payment information. Your credit card number is used only by the payment processor and only during the purchase phase, and is not stored in any way after the transaction. The financial transaction is carried out only by the payment gateway, offering total security in the purchase. Your email address will only be used to contact you about your orders or to advertise promotions and new products on our website, and you can cancel this at any time. The sharing of our customers' personal information can only happen, solely and exclusively, under court orders for investigations, as well as at the customer's own request. The Consumer authorizes the use of their CPF (Individual Taxpayer ID) for the issuance of payment slips for the intermediation of products at the time of purchase. If you have any questions or suggestions regarding our privacy policy, please contact us.
Imports Moments guarantees the security of your purchase and respects your privacy.
Wholesale Inquiries
I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!
I'm the second paragraph in your wholesale inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments